Social Media
“Thank you Arora Online for compiling an easy to read detailed report on our social media campaign. With a clear view we can now focus on the areas that need attention. Your insights and transparency makes you an ethical company that is fast becoming part of the Whimsical family. We can’t wait for our new campaign to begin!”
Deziree Smith, Whimsical Collection
LET’S SHINE SOME LIGHT ON THE MATTER
Whimsical Collection is a proudly South African company creating African inspired gifts featuring designs painted by Deziree Smith. When COVID-19 struck, Whimsical Collection could no longer sell their gifts online so they decided to create a new range of cotton masks. They wanted the range to look fresh, but how could they stand out from the competition?
Hereโs where Arora Online came in with a plan to energise their social media presence in a way that strongly conveyed the Whimsical brand. Arora Online gave the creative a fresh coat of paint using Whimsical Collectionโs beautiful illustrations. To drive online sales, we set up their Instagram Shop so that Whimsical Collectionโs followers could shop the range straight from their feeds.
![Whimsical_Intro_Image2 whimsical collection face mask](https://aroraonlinesa.com/wp-content/uploads/2020/05/Whimsical_Intro_Image2.jpg)
THE LIGHT BULB MOMENT
Arora Online crafted a content strategy to promote Whimsical Collectionโs new range across Instagram, Facebook and Instagram Stories. We also set up and optimised their new Instagram shop to make online sales from social as seamless as possible.
![whimsical collection social media creative before](https://aroraonlinesa.com/wp-content/uploads/2020/05/Whimsical_Before-1024x563.jpg)
![whimsical collection social media creative after](https://aroraonlinesa.com/wp-content/uploads/2020/05/Whimsical_After-1024x563.jpg)
A critical problem we faced was that due to COVID-19 Facebook implemented strict guidelines around advertising certain products, including face masks. In spite of this challenge Arora Online employed strategic tactics to increase awareness organically. Beautifully designed social media posts with compelling captions, coupled with well-timed Instagram Stories resulted in success for the brand.
Setting up the Instagram shop was an important step. Recent stats show that 130 million Instagram accountsย tap on a shopping postย to learn more about products every month and 70% of shopping enthusiasts turn to Instagram forย product discovery[1]. Whimsical Collectionโs first Instagram story that swiped up to their online shop produced a 20% click-through rate which shows the critical role of social commerce.
![Whimsical_Phone_1 whimsical collection instagram feed](https://aroraonlinesa.com/wp-content/uploads/2020/05/Whimsical_Phone_1.jpg)
![Whimsical_Phone_2 whimsical collection instagram product](https://aroraonlinesa.com/wp-content/uploads/2020/05/Whimsical_Phone_2.jpg)
![Whimsical_Phone_3 whimsical collection instagram shop](https://aroraonlinesa.com/wp-content/uploads/2020/05/Whimsical_Phone_3.jpg)
YOU CAN’T MAKE LIGHT OF THESE STATS
Despite not being able to use paid media to promote the campaign, our content strategy meant that Whimsical Collectionโs campaign posts reached almost 12ย 000 people organically. The Facebook page saw a 72% increase in likes and the engagement increased by 23%. The Instagram profile grew from 933ย followers to 1 023 in just four weeks.
The campaign produced a great engagement rate of 6% which is above the industry average of 3.22%. The campaign produced an incredible click-through-rate (CTR) of 6.5% which is also above the industry average of 0.90%. This means that the social media posts created for Whimsical Collection were powerful tools to drive traffic to the website and Instagram shop.
In conclusion, the great reach, impressive engagement rate and high CTR is proof of the campaign’s success.